Which of the following best describes the responsibilities of a pharmacy technician in customer service?

Engaging with customers to answer queries and resolve issues is a fundamental responsibility of a pharmacy technician in customer service. This role requires active communication skills and a thorough understanding of medication information, store policies, and pharmacy procedures. Pharmacy technicians interact directly with patients and healthcare professionals, often serving as the first point of contact in a pharmacy setting. By addressing customer questions and concerns, pharmacy technicians contribute significantly to patient satisfaction and safety, ensuring that clients receive accurate information and support regarding their medications and health needs.

The other responsibilities mentioned, while important in their own right, do not primarily focus on customer service. Training pharmacists, documenting financial records, and ordering supplies are essential tasks that technicians may perform but are more aligned with operational and administrative functions rather than direct customer service interactions. Thus, the emphasis on customer engagement illustrates the vital role pharmacy technicians play in fostering a positive experience for patients.